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POLICIES

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

123-456-7890

or send us an email to:

info@mysite.com

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RETURNS

**NO REFUNDS - NO EXCEPTIONS**
**WE WILL ONLY ISSUE STORE CREDIT**

Do you want to return an item? Please review our requirements below!

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

  • Merchandise must be returned within 5 business days of receipt.

  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.

  • Merchandise must have all tags, including any hangtags attached.

  • Any merchandise marked "Final Sale" cannot be returned.

  • Non-returnable merchandise includes final sale products, custom made items, formal gowns, swimwear, and bodysuits.

  • Shoes must be repacked in their shoebox(es) and placed in a protective box.

  • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

  • The customer is responsible for shipping fees to send the order back to Ann, Aaron and Augustus Online

  • Shipping fees are non-refundable.

 

Ann, Aaron and Augustus diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit. Store credit is valid only at www. AnnAaronandAugustus.com.

RETURN PROCESSING TIME
Upon receipt of your package, your return for store credit will be processed within 5-6 business days. You will be notified via email once your return has been processed.

WHEN MAKING AN RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.

  • Write “Reason for Return” on the back of your invoice.

  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

 

OUR RETURN ADDRESS
Ann, Aaron and Augustus 
PO Box  - will send
Alexandria, VA 22315

SHIPPING 

EXPECT SHIPPING DELAYS 

Due to COVID-19, carriers (USPS & FEDEX) are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.

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WE SHIP WORLDWIDE

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FREE SHIPPING!

  • On US orders of $100 or more!

  • No coupon codes needed.

  • Offer valid for U.S. orders placed at www.annaaronandaugustus.com. Shipping does not count towards the qualifying amount. No price adjustments on previous purchases. Cannot be combined with any other offers.

  • QUALIFIES FOR STANDARD SHIPPING ONLY.

  • EXPRESS AND PRIORITY SHIPPING ARE EXCLUDED.

 

PROCESSING TIME

  • All orders are processed, verified, and shipped within 2-4 business days or sooner.

  • Express orders are processed within 1 business day.

  • We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.

  • You can track your package using the supplied tracking number.

  • ​

**Please Note: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

 

HOW MUCH IS SHIPPING?

  • Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

HOW LONG IS SHIPPING?

  • All orders are processed, verified, and shipped within 2-4 business days unless custom made.

  • Once your order has been shipped, the estimated time of arrival is 2-5 business days.

 

US Orders:

  1. USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.**

  2. USPS Priority Mail (2-3 business days)

  3. Free Shipping (2-5 business days)

  4. USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping

  5. FedEx Priority Overnight (Processed and shipped the same day if placed by 12PM EST). Friday shipments will be delivered on Monday. Saturday delivery is NOT available.

 

International Orders:

  1. USPS First class mail (14-20 business days) **This option will only appear if your order weighs under four pounds.**

  2. USPS Priority mail (6-14 business days)

  3. USPS Express Mail (5 -10 business days)

**All international packages may be processed through customs regulations which may cause a slight delay with delivery times**

**International orders may be subjected to custom charges by your native country.**

  • Do you provide International delivery?
    A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. As far as customs charges, we do not have any control over them, nor know what the charges will be, if any. If your package is being held by customs, that means you need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.
  • How do I return an item?
    Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached. Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return. Write “Reason for Return” on the back of your invoice. Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
  • What is your returns policy?
    SEE RETURN POLICY ABOVE
  • How do I track my order?
    When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment. For international orders, Standard Airmail includes a customs form label number that can be used to locate your package, but is not an actual tracking number.
  • What if an item is defective or is not what I ordered?
    In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will gladly refund your return shipping cost in the form of a store credit if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.
  • What are your delivery options?
    US Orders: USPS First class Mail (2-5 business days) **This option will only appear if your order weighs under one pound.** USPS Priority Mail (2-3 business days) Free Shipping (2-5 business days) USPS Express Mail (Processed and shipped within 1 business day, Delivery guaranteed in 2 business days, 1 business day in most cases) Express is NOT overnight (Signature required). Express orders need to be placed before 12pm EST to guarantee same day shipping FedEx Priority Overnight (Processed and shipped the same day if placed by 12PM EST). Friday shipments will be delivered on Monday. Saturday delivery is NOT available. International Orders: USPS First class mail (14-20 business days) **This option will only appear if your order weighs under four pounds.** USPS Priority mail (6-14 business days) USPS Express Mail (5 -10 business days) **All international packages may be processed through customs regulations which may cause a slight delay with delivery times** **International orders may be subjected to custom charges by your native country.**
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